A Clean Dispatch Console is Good for Your Health
Cold and flu season is nearly upon us. Experts agree that you are most at risk for catching (and sharing) viral infections between October and May. When your team is committed to front-line community help, keeping sick days at bay is a necessity. Making sure your dispatch console clean is one way you can guard against the spread of cold and flu germs.
New USB Connection May Impact Your PSAP
USB chargers are everywhere. In fact, they have become more necessity than convenience. What’s great is that you can find them just about every place you need them – wall outlets and car panels and even airplane seats.You are probably most familiar with USB type-A – the standard. USB type-A connectors only plug in one way (which is most always never the way you try to plug it in the first time) and are big and bulky. The good news is that USB type-A has some competition. USB type-C is a technology that is gaining steam.
Positive, Not Pollyanna: 5 Keys for Happiness in Your PSAP Career
As a heroic caregiver to the world, it’s easy to put others’ needs first. This “putting others first” is a hallmark of 9-1-1 superheroes, who are committed to helping others both on and off the job. In many cases, however, this wonderful quality can stretch thin the most resilient caregiver. Identifying the hallmarks of happiness and prioritizing your own today can make it easier to weather the ups and downs without turning into Negative Nelly.
Creating a Problem-Solving Culture at Your PSAP Center: Part 2
In this installment, you’ll learn steps you can take at your agency to create a culture of problem-solving. And you’ll learn to identify and work-through common roadblocks. Read on and discover how you can be part of a lasting and meaningful shift at your agency.
Creating a Problem-Solving Culture at Your PSAP Center: Part 1
In PSAPs and operations centers across the country, “the way we’ve always done it,” is no longer a viable business practice. Entire organizations, from the top-down and the bottom-up, are devoted to uncovering novel approaches to solving challenges. Wouldn’t it be nice if the problems at your comm center solved themselves? This is the promise of encouraging innovative thinking across all levels of the organization. By addressing the thoughts and behaviors that prevent innovation, you can unleash the potential hidden within the members of your existing team.
Congratulations 2017 APCO Award Honorees
Each year APCO (Association of Public Safety Communications Professionals) recognizes outstanding contributions within the PSAP community. This year they received more than 275 nominations in nine categories. We extend a special congratulations to our friends at Kitsap 9-1-1 and Pennington County 9-1-1. Their leadership and the dedication of their teams contributed to outstanding center performance. The winners will be officially recognized during the Opening General Session at APCO 2017, August 13-16 in Denver, CO.
The Right Console Promotes User Focus. Does Yours?
From June 3-8, the National Emergency Number Association (NENA) will host their annual conference and expo. This is your chance to learn why your console workstation choice is an important building block for a high performance PSAP. This crucial support tool is worth checking out and here’s why…
Best Heating & Cooling Options for Dispatch Consoles
If you work in a PSAP you know all about the battle of the thermostat. There is a regular struggle between the folks that are too hot and the ones that are too cold. Environmental controls that regulate cool air flow and heat are the best solution for keeping front line emergency dispatchers comfortable and actively focused during shift work. Let’s take a quick look at the options available, the applications, and important things to keep in mind about environmental controls when purchasing new consoles.