Press: A New Standard for Dispatch: Watson Debuts Apollo, the Industry's Most Advanced Workstation
POULSBO, WA, January 7, 2026 – Watson, a pioneer in mission-critical furniture since 1986, is proud to launch Apollo, the most advanced workstation available on the market. Apollo reimagines the modern dispatch workstation, uniting powerful functionality and elegant design to disrupt the public safety industry. Apollo sets a new industry standard for how furniture can […]
Designed to Evolve, Built to Last: The Innovation Behind Apollo
Public safety never stands still. Teams expand, technology advances, and expectations for operator wellness continue to rise. The spaces where dispatchers work must evolve too, not just to keep up, but to lead the way. No two centers are the same, and a one-size-fits-all approach doesn’t work in mission-critical environments. Each layout has its own challenges, meaning the solution has to do more than fit the room; it has to anticipate change, solve for complexity, and support the people who bring it all together.
Your Command, Your Comfort: The Apollo Difference for 24/7 Dispatch
Dispatch is demanding. Long shifts, rotating operators, and ever-changing technology; every detail of an emergency communications center places pressure on the people who sit behind the console. Comfort isn’t a luxury; it’s a necessity.
Press: Watson Consoles Expands Product Line to Include Comprehensive Office Furniture for Emergency Communications Centers
Watson Consoles, a leading manufacturer of console furniture since 1986, is proud to announce the expansion of its product offerings to include a full suite of commercial office furniture tailored specifically for emergency communications centers (ECCs). This strategic move allows Watson Consoles to support ECCs by furnishing their entire space beyond the control room, further […]
Revolutionizing Telecommunicator Consoles: The Story of Mercury
The evolution of the Mercury console is all about reducing stress for control room staff so they can focus on the people who need their help.
Next Generation Consoles: Designing with You in Mind
Have you ever found yourself in a situation where you thought, “Wow, this is incredibly well thought-out”? And have you also experienced those moments when you come across a product that feels tailor-made for you? A product that intuitively aligns with your needs and brings an immediate sense of familiarity? It’s like a light bulb […]
Doug W. is Designing Dispatch Furniture that PSAPs Value
As populations grow, more PSAPs are challenged to expand teams in existing spaces. This requires comm centers to rethink space planning. Each dispatcher requires local storage and access to the multiple technology systems and equipment, making space contraction a challenge. Here’s how Doug Wisser helped re-imagine the space needed to dispatch.
Lucas P. Drives 911 Workstation Design Improvement
When damage occurs to 911 dispatch consoles, repairing it can take valuable time away from dispatchers, IT specialists, and facility managers involved in solving the problem. One of latest improvements from the Watson Consoles’ product design team seeks to minimize that burden. Learn how Lucas Pearl took on one of your desk’s frequently used features.
The world of dispatching and emergency communications, continuous improvement and durable equipment, more specifically in our case, dispatch consoles, are an absolute necessity. Your console workstations must be built to last and withstand constant 24/7/365 use. One of latest improvements from the Watson Consoles team, an embedded control switch, has done just that.
Product Updates to Watson Consoles' Mercury are better for the Operator, IT Tech and Facility Manager
Our dispatch console furniture is designed in consultation with customers like you, so we know what it takes to keep a center humming over the long haul. This series of Mercury feature enhancements increases function and improves the user experience for primary user groups including the 911 dispatch operator, IT professional and facility manager.
Sil B. Cares About Your 911 Dispatch Monitor Array
If you’re an emergency communications pro, you know how important it is that tools and technology stay current with public safety regulations and workplace requirements. For us, this means designing solutions that ease technology and equipment integration and access. Learn what inspired Design Engineer, Sil B., to create a better monitor array and why it matters.
Designing a Future-Proof PSAP: Cable Management for Dispatch Centers
Learn how the right dispatch console work station design eases the IT burden and protects your mission critical systems.
Here's Why Your PSAP Should Care About Pencil Trays
If you are a public safety communications professional, you know the best dispatch console workstations are designed, engineered and built to meet the distinct needs of multiple groups – dispatchers, IT specialists and facility managers. Of all the unique features on a 911 workstation, a pencil tray is rarely among them. So, you might ask, “Why is this relevant to my PSAP?” Here is why.
The lesser-known benefits of investing in "special" dispatch console desks
If you are not directly involved with staffing a 911 communications center, you likely do not realize the challenges cities face to retain telecommunicators. Providing the right tools for the job, including specialized dispatcher desks, is one way Comm Centers prioritize community safety, and protect public funding from the high spend associated with higher-than-average turnover.
Do Operators Benefit from "Special" 911 Dispatch Console Desks?
Recently, a customer’s procurement team asked why the dispatchers required 911 dispatch console work stations – versus standard desks. This is a great question and something public agencies should ask when allocating public funds as it is not always easy to balance limited funding across multiple agencies. Being informed about why certain tools are right for the job is one way organizations demonstrate good stewardship of the funds, and respect for the teams and communities they serve.
Piezo Anti-Collision Technology for Height-Adjustable Consoles (Video)
Linak’s Piezo anti-collision technology is now a standard feature included on all Mercury consoles. The new leg system increases product safety and reduces risk of property damage. The built-in Piezo sensor is highly sensitive and reacts quickly to hard obstructions when raising or lowering the worksurface. No additional programming is required by the user.
Mercury User's Guide (video)
Your manufacturer should provide detailed print or video media to help your teams fully utilize their new technology furniture assets. Take a minute to learn about the great user features built into our Mercury consoles.