1) Tough Enough to be a 911 Dispatcher (poster)
Each year when we visit association sponsored conferences, our team has the privilege of hearing stories from dispatchers and other first responder teams. We were reminded how passionate, proud and strong your teams are. This poster captures The Dispatcher Creed.
2) The Best Comm Center Leaders are Great at Prioritizing This One Thing
Martha and Jim each have a very different impact on their center. If you recognize yourself in the description of the second supervisor, Jim, don’t worry. There is hope. Begin today practicing the following five improvement techniques, and watch your effectiveness as a supervisor take a turn for the better.
3) This Leadership Approach may be Sabotaging Your Center’s Success
Despite knowing her work was meaningful, Lisa couldn’t shake the feeling she could be doing more with her life. Frequent overtime could’ve been a factor, but she and her family appreciated the larger paycheck. Her coworkers were sometimes a challenge to deal with, but, for the most part, she got along with everyone. Another consideration dawned on her.
Learn more about Lisa’s journey.
4) 4 Powerful Steps for Less Stress as a 911 Dispatcher
During her nearly three-decade career as a front line telecommunicator, Laura’s passion for the job waned. More recently, things had gotten worse. She was short with callers and impatient with coworkers.
Her daily attitude, usually positive and upbeat, turned sourer each day. She’d seen others become this way and knew the signs: burnout was setting in. Not content with letting her joy completely slip away, Laura knew she had to take action.
5) How Public Safety Professionals Can Stop Overthinking and Do More of What They Want
When your life is defined by how much you do for the world-the difference you make to those around you-it feels counter-intuitive to hit the PAUSE button. But what if a simple pause held more happiness and an increased ability to care for the world?