Considerations when Designing a Control Center
As the brain stem for emergency response, PSAPs are critical to smooth and safe operations. A PSAP must provide a stable and distraction-free environment to monitor, assess, and respond to a wide variety of operations and incidents. While issues like focus and response time are often top priorities when designing a PSAP, some equally important factors often are treated as afterthoughts. Here are some design tactics to consider to increase job quality, safety, and satisfaction for dispatchers and operators.